Refund policy

We definitely want to make it right. 

We don’t brag about great star reviews because that’s what she should be expected of, but now and then we don't succeed. 

So if your experience was less than satisfactory, be honest about it, but also please communicate that with us and we’ll make every effort to make it right, while providing excellent customer service. 

 

  • Returns and exchanges are at the discretion of Black and Poly Tees, and may be subject to conditions as they may apply. 
  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, you can contact us at nonmonolife@gmail.com or use the chat feature. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package - OR- You may receive alternate instructions concerning your return order. Items sent back to us without first requesting a return will not be accepted.

      ______________________________________________________________________________Exclusive Sales Channels Policy

      At Black and Poly Tees, we are committed to maintaining the uniqueness and integrity of our brand, as well as ensuring that our community, customers, and followers have access to exclusive products that truly represent our values and identity. To achieve this, we have a strict policy regarding where our products are sold.

      Please be advised that our products are available exclusively through our official website (www.BlackandPolyTees.com) and select social media platforms as specifically indicated in our advertisements or posts. We carefully manage our sales channels to prevent unauthorized duplication and to protect the likeness of our brand.

      We do not sell our merchandise on marketplace platforms such as Amazon, eBay, Etsy, or similar, and any listing of our products on these or any unauthorized platforms is not affiliated with Black and Poly Tees. We may collaborate with third-party vendors to fulfill certain products, but these collaborations are carefully selected to align with our brand values and are clearly communicated through our official channels.

      This policy ensures the exclusivity and authenticity of our products, allowing us to maintain brand recognition and uphold the values that are central to our community. We appreciate your understanding and support in helping us protect the unique identity of Black and Poly Tees

      ______________________________________________________________________________Damages and issues
      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

      ______________________________________________________________________________Exceptions / non-returnable items

      Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

      Unfortunately, we cannot accept returns on sale items or gift cards.

      ______________________________________________________________________________Exchanges

      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


      Refunds
      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

       

      Thanks for choosing us!

      -BPTs